I love my job. I truly enjoy showing off Manhattan: whether it is an expat that only has a budget of $2,100 a month for a rental; or a sales client that has a great budget (and purchases with cash) – I always display enthusiasm. I enjoy meeting other individuals in the business (broker, leasing agent, developer or sales person) with the same zest and pride in this profession. It makes my job easier and actually, a lot of fun.
Yesterday, was a day of disenchantment…
I took a sales client to the newest Philippe Starck project being marketed by The Shvo Group.
I have been to many new developments and usually enjoy the experiences with my clients. Typically, it is a wonderful production of quality involving all aspects of each unit, amenities and the specific neighborhood.
I was incredibly disappointed by the sales team. First impression: was the day before my appointment when I received a voicemail from the sales office to confirm my appointment. The VM: “ Hi, Heather this is ******, from Starck Gramercy. I am calling to confirm your 4:15pm appointment. If you do not call me back today, I will give the appointment to another person”. Even though, I was taken back by the lack of professionalism, I called back within 15 minutes to confirm.
My client and I arrived to the sales office a few minutes early. The receptionist that was not engaging; she did not even welcome us as we walked in. She just said, register at the terminal. Once, we registered, we were taken to the lounge waiting area. In the lounge area we had a lighthearted conversation with another potential buyer that had been waiting for sometime for the presentation (his appointment was for 3:30pm). Around 4:30pm myself, my client and the other buyer were rushed through the presentation. The sales person was lacking in all areas of customer service and professional presentation skills. Her vocabulary was full of “whatever, uhs,umms, this & that’s”.
I was disappointed: if it was not for the quality of finishes and sq ft price of this new building, I would never want to take another client to this sales center.
I guess the thing that resounded at such a high frequency with me was the lack of passion the team displayed. I do realize that the building has already sold 80% of its units (impressive). However, it is because of the Starck brand and not the sales team.
Recent articles regarding the project…
Philippe Starck Is So About the Outer-Boroughs
by Max Abelson
This article was published in the August 6, 2007, edition of The New York Observer.
It’s a lovely day in New York City. You’re missing out.
Mr. Starck: I’m not so bad. I am in my farm in Southwest France, close to Bordeaux. We have spent the day with the boat; we drink very, very good Bordeaux white wine, we eat some of the 200 million oysters. It’s very acceptable.
Is it still true you have 17 homes?
Oh! I think it’s 21. The last one is a new one in Venice—we now have three houses in Venice. Here where we are is almost French Venice, it’s a lagoon.
Do you have a condo at the soon-to-open Downtown by Philippe Starck near Wall Street?
You know, it’s a funny thing, because I never think to buy an apartment in the places I do—which is ridiculous, because these places are very good, very well-designed! And I think, it’s true, I can have a very good discount. It’s a fantastic value to buy, because everyone who buys can resell it and make a fortune.
Gramercy by Starck will be your second namesake building. Do you like being a brand?
I say it’s good and bad. When people come to buy what you’re doing, just because Starck is chic, I say it’s ridiculous.
When people come and … know that 20 years ago they were in a hotel by this guy, and they cleaned their teeth with the brush of this guy, and they see the Louis Ghost Armchair by this guy, they drive the motorcycle, they take the plane, they eat organic food by this guy, they say, “You know, I like so many things by this guy, perhaps we have something in common? Perhaps we are from the same tribe?” For that I feel more comfortable. In this way it is good.
Why will your name be on the Gramercy’s “Starck Lounge” and “Starck Fitness” gym?
Darling, I have no idea! I am sure my partner who built that loves me, and he did that to please me. And it is very nice.
Would someone who uses your high-design toothbrushes or high-legged juicer want to live in your real estate?
I make so many places—hotels, museums, restaurants; I think they can check by other ways than the brush. All these people can sleep in my places, or eat in my places, everywhere in the world: Tokyo, Beijing, Shanghai, London, Paris, everywhere.
When talking about designing your toothbrushes, you once said: “I have to acquaint myself with its owner. I need to know the kind of society that has given rise to this life.” How much do you know about the chaotic New York real estate universe?
I am not interested by the world of real estate, to speak frankly. I don’t want to know anything about the world of real estate. I just know that people need a roof, to be out of the rain, out of the cold. I know that if we build a building, and if I bring my vision, perhaps my friends can have a better life. And I absolutely don’t need to know more than that.
Architects speak about concrete, glass, and I don’t know what; we speak just about culture, humor, poetry, love, energy, vision.
How will this city look in 25 years?
Ha! Ha! Twenty-five years? New York? I hope it will be less rich, less clean, and I hope that the life will come back like it was 20 years ago. Because today New York is still New York, but it’s more the image of New York—now it’s a clean image, a computer image. New York is interesting now for banking, business, but money and business don’t interest me.
That’s why I prefer going to the Bronx, to Queens, to Coney Island, to Staten Island, to everywhere around—because in the suburbs life is still alive. And to see now the New York I love, to see the life, I prefer going around New York to in New York.
I love the Bronx, but I love, love, love Harlem. You know, Harlem is like the beauty of some of the most beautiful cities in East Europe, like Prague.
If you like the Bronx and Harlem so much, why build in Gramercy and Wall Street?
You know, I asked my partner to develop in Harlem and these other places, but I am not sure he’ll want that. You know, I am not the business partner. But I hope that Harlem, because it’s the most beautiful place of Manhattan, will have a strong revival.
You’ve designed a mouse for Microsoft, underwear for Puma, nightclubs in 1970’s Paris, and drawn up a New Mexico galactic spaceport for Richard Branson. Why bother getting so deep now into the fickle, big-money world of Manhattan real estate?
Because I can make both! It’s not very complicated. I have this [design and development] company called Yoo, which is a big success in the world, and it’s very interesting to reinvent everything. My job is to try to reinvent everything, and there are a lot of things to do in apartments, and that’s why I created this company. And why not? It’s not so complicated to do.
What Manhattan architecture do you admire?
You know, I am absolutely not interested in architecture or design, especially when it is done. When it is done it is done. More than that, I am interested in people. That’s why Yoo is more about bringing new solutions for my cultural tribe, my cultural community: to have a better life, to be more sexy, to be more smart, to be more in love, to be more awake, and that’s all.
The shape of the building doesn’t interest me, just what I shall do inside—how I shall manage the energy, how I shall make some interaction between people. They can become a tribe, an internal village.
New Yorkers are cynical and depressive. Can you make them have a better life?
Oh definitely yes, without question. Because New Yorkers are not all cynical, there are always New Yorkers who are from what we call the smart tribe, people who believe that they can create a better life with more humor, be more creative … There is a good cynical tribe somewhere, but it’s not my tribe.
Your apartments average around $1.5 million. Don’t you worry about excluding the non-rich?
Yes, I worry a lot about that. With Yoo, we have something like 45,000 apartments rising in the world. Sometimes it’s very expensive, like in London … sometimes it’s less expensive, like in Boston.
But to answer: Yes, I worry. And I try always to follow what I have always made in my life, called democratic design, which means the best for everybody. But, in New York, the price is so high it’s not possible to make something more affordable.
Lastly, why are you wearing red leather gloves in your real estate ads?
Oh! I have a motorcycle; I have a plane where I can put my two motorcycles, I drive only motorcycles. And when you drive motorcycles, you have to always have a motorcycle jacket, motorcycle boots, and always motorcycle gloves. And my gloves are red because I don’t know why. Because I think it’s more fun.
Starck on New Gramercy Condo: ‘Can We Talk Sex Instead?’by Gillian Reagan
Published: May 1, 2007
Tags: Real Estate
This article was published in the May 7, 2007, edition of The New York Observer.
More from Deeds and Deals
Putting Tishman Speyer On the Couch Over Times Sale
Bloomberg, Bush Allies on Congestion Pricing
Flowers Flips Mansion for $23 M.
“A building, the architects think, is made of metal, steels, aluminum, glass,” said Philippe Starck, arguably one of the most peculiar and famous French designers in the world, speaking to The Observer on Tuesday morning. “Between the greedy money guy and the architect, where is the life? Where is the love? That’s what we are; that’s what we bring. We are flesh. We are sweat. We are human.”
Mr. Starck was on a long-winded, tangent-littered response to the question: Is his latest building, Gramercy, really in Gramercy?
The 207-unit luxury condo on 23rd Street, between First and Second avenues, officially started sales this week during a Tuesday P.R. press, powered by marketing superstar Michael Shvo. The first and only building designed from lobby to roof garden by Mr. Starck, the 21-story Gramercy aims to reinvent the low-rise, brownstone-lined neighborhood surrounding the exclusive Gramercy Park at East 21st and Lexington Avenue.
After about 10 minutes discussing how “everything is possible” and insisting that he doesn’t “design the apartment—I help you know the apartment,” Mr. Starck finally answered the query about the condo’s exact location: “I don’t know,” he shrugged, his signature red leather gloves peaking from his jacket’s pocket.
“Clearly, it will be your island into poetry; your creativity, tenderness, honesty, respect, even sophistication and elegance. That’s a value that’s not really used in real estate.”
Mr. Shvo is selling the apartments as being located “just a few blocks” from the park, but they are truly located in that gray area sandwiched between the Gramercy and Rose Hill neighborhoods that’s still scrubbing off its grime.
According to press materials, Mr. Shvo wanted to bring “a new level of luxury living to 23rd Street, in addition to bringing a global brand that was instantly associated with style, good taste and incredible wit.”
Mr. Starck described the building—which will feature yellow glass elevators and fake black deer heads draped in pearls—as “a frontier between the regular world, dark and gray” and “your home. You must have a symbol, a territory.”
“As much as he’s designing, he always comes up with a new idea,” Mr. Shvo said during a tour of a mock Gramercy unit, with buttery black leather couches and huge chandeliers made from seashells.
Mr. Starck, who arrived at the Tuesday P.R. event 15 minutes late, said he wasn’t really interested in discussing the development. “If we could speak about life or sex,” he said, “something more interesting, that’d be better.”