‘Tis the Season!
The red cups are back at Starbucks and the candy-cane striped tents are standing in Union Square. Yep, you guessed it—the holidays are here in NYC! And in our world of apartment living, it’s time to remember those who take care of us everyday–our doormen, our super, and so on. Every single year, I’m flooded with emails from clients, regarding the proper holiday gift amount for the staff in their building(s); and I feel that BrickUnderground summed it up rather nicely yesterday, so I’m posting that article:
Generally acceptable principles for tipping building staff:
Tipping is an ultimately subjective and highly personal science, relying as much on personal chemistry as on personal finance, quality of service, and how much you know (or care) about the consequences of under- or over-tipping.
That said, here are a few guidelines and nuances that seem to be accepted practice in New York’s vertical villages:
- The super or resident manager pockets the biggest tip, followed by the doorman and concierge, the garage attendant, and the porter/handyman.
- More apartments per building usually means smaller tips per staff member, but the total amount you give in a 300-unit building shouldn’t differ that much from a 50-unit building. As for that magic number, we have heard everything from $300 to $3,000.
- Residents who tip year round for extra services often go lighter side at year’s end than those who hold back through the year.
- It’s acceptable for residents who move in partway through the year to pro-rata their gratuities, unless they didn’t tip for services performed in connection with the move itself.
- Staff is accustomed to senior citizens on fixed incomes tipping extra-lightly, and they are usually “forgiven,” though some workers say they won’t perform extra services for these residents for free.
- Newer doormen in their first few years of service often receive smaller tips. For first-years, it could be half what a senior doorman would get.
The bottom line:
Below are two anecdotally-derived ranges for tips to staff members: The first is the “average” range where tips seem to cluster, and the second is a broader range of high/low tipping that can reflect anything from the size of the building (the bigger the building, the smaller the individual tips), to length of service, favors performed, personal chemistry, personal financial circumstances, and whether you’re a frugal or generous type or somewhere in between.
Super, resident manager: $100 -$175 avg (broad range: $75 – $500)
Doorman, concierge: $75-$150 avg (broad range: $10 – $1,000)
Porter, handyman: $20 – $30 avg (broad range: $10 – $75)
Garage attendant: $50 – $75 avg (broad range $25-$100)
How to give it:
- Cash vs check: Cash is preferred, but as a precaution against sticky fingers, write a check if you’re handing the tip to a super or another staff member to distribute. (Note: Most doormen we spoke to prefer to get their tips directly rather than via the super or another doorman.)
- Personal notes, cards etc: A plain white envelope is fine; no expensive cards necessary. Most people keep notes it short and sweet (“Thank you for your help this year” or “We enjoyed seeing your smile”) and that’s perfectly acceptable, though some doormen tell us they do appreciate a personal note explaining what exactly is most valued about their service. If you’re tipping staff members you rarely or never see, include a family photo to help them connect name, face and tip amount.
- Tipping pools: Some buildings have tipping pools and residents are asked to contribute to the general fund. In practice, many residents continue to tip individually too.
- Food and gifts: Appreciated, but no substitute for money.
When to give it:
Doormen collect year-end tips from December all the way into February, but the bulk of the bucks crosses palms in the couple of weeks leading up to Christmas.
That is not, however, what the staff necessarily prefers: Many doormen, for instance, tell us the beginning of December is better, so they can do their own holiday shopping. A few say they prefer the gratuities to be spread out, cutting down on the temptation to spend it all at once.
Who else to tip:
Building staff aren’t the only people in your universe expecting a tip this season. Here’s the cheat sheet:
- Cleaning lady/housekeeper: One or two weeks pay.
- Cleaning service: Tip 15-20% throughout the year, as a portion of their earnings goes to the cleaning service. If the same crew cleans your apartment each time, a holiday tip (1 week) is appreciated.
- Full-time nanny: One week pay minimum or two if you can afford it. Or, one week pay and one week vacation.
- Regular babysitter: Consider tipping $25-50 in cash or gift card
- Regular dog walker: One week’s pay
- UPS delivery: $25-50 if you have a lot of packages delivered. More if you have a lot of business-related deliveries.
- Mail carrier: By law, mail carriers can’t accept cash or anything worth over $20. In reality, some (but by no means most) residents do tip in the $25-$50 range, especially if they receive a lot of deliveries or a lot of mail that requires signatures.